4ce Community

Company will try to sell you on 6 cents per kwh. In a small apartment, that I'm rarely at, I got my first bill of over $115!! Don't believe them on the phone and really don't even try to get them on the phone. It is not cheap, or even average priced energy. You will pay more than what they promise you on the front end. And, Tom, a rep there, will only say in his infinite wisdom : "All I know is you are using a lot of electiricity man" and that's his explanation. Evidently, I know more about energy use and what it costs than he does. Didn't matter what I asked him to confirm, I'd get the above response. There is nothing Savvy about this plan and I'm not Saving anything (name of the plan : SavvySaver). I've given Google 3 or 4 reviews in my entire life...go figure, all bad reviews and all companies in Dallas, Texas. Wow. So, if you want a bid FU in the mailbox once a month, give Tom and 4ChangeEnergy a call. They'll be happy to supply you with just that

I will say that they absolutely had the cheapest rate I could find. But you ABSOLUTELY pay for it with their service. I can only think of 1 other company that has as bad as service as this company in my entire adult life. One time they told me a cheaper rate than what I got. When the manager listened to the call where I was promised that, she said yeah you're right, they did tell you that but there's nothing I can do about it. And the most recent issue which happened today, I terminated because I moved out of state. The agent told me there wouldn't be an early termination fee. Yet I got hit with the EARLY TERMINATION FEE. I called in, provided the documentation and they promised to refund it to my account. Then they tell me they can't refund it to my account, I have to wait 4 to 6 weeks for a check FOR MONEY THAT SHOULDNT HAVE BEEN TAKEN OUT IN THE FIRST PLACE! This companies customer service is the biggest joke I have ever seen! Yes you may get a good deal, but you better have aspirin on hand for the multiple headaches you're about to acquire. Really wish I could could give 0 stars.

Feedback? You want FEEDBACK? Isn't that what you get when the mic is messed up? Anyhow. I signed up with 4Change because my daughter told me to when I moved here. Best advice I've had! I love the weekly usage reports with bill estimates. I love the consistent service with literally NO glitches (other than area-wide outages, which they can hardly be blamed for). I love the customer service people who'll do just about anything to help. I love the LOW bills with the chance to help others. I just love this company!!